The Kananaskis Improvement District (KID) provides water distribution and sewage collection servicing in key locations in the Evan-Thomas Provincial Recreation Area through its contracted service provider.
Public Works Department-Residential Water Meter Program
The Kananaskis Improvement District (KID) has implemented a water meter program to accurately track water usage throughout the Evan Thomas distribution system. This allows the KID and its operator to operate the water treatment facility in the most efficient manner possible.
The water meters used on most residential applications are Neptune T-10 meters which allows for meter reads to be done remotely. For more information about the meters please refer to the manufacturer's website at: http://neptunetg.com
For installations in non-heated spaces (i.e. crawl spaces, under mobile homes, etc.), insulation and heat tape is required. It is very important that both the heat tape and insulation remain in good operational condition at all times.
The registered water user is responsible to regularly check the following:
- Confirm that the electrical outlet that the heat tape is plugged into is energized and in good operating condition.
- Confirm that the heat tape functions when temperatures drop below 0 degrees Celsius.
- Confirm that the meter insulation box is in place and fully covering the meter.
Heat tape should be replaced if any damages occur to the exterior coating.
Heat tape has a nominal lifespan of 5-7 years and should be replaced on a regular basis as per the manufacturer’s recommendation.
Any damage to the water meter, the water shut off valve and the water lines above or below grade caused by faulty heat tape or damaged insulation is the responsibility of the registered water user to repair.
FREQUENTLY ASKED QUESTIONS:
I don’t have any water what should I do?
If you are experiencing a lack of water in temperatures below 0 degrees Celsius:
- Confirm that the water shut off valve below the meter is fully open.
- Confirm that the electrical outlet into which your heat tape is plugged is functional (if applicable).
- Confirm that the heat tape is functional (if applicable).
- Check your door/mailbox for posted notices regarding waterline work in the area.
- Check with your lease manager if they are working on the water system.
- Check the KID Website for outage notices or phone 403-591-7774
If you are experiencing a lack of water in temperatures above 0 degrees Celsius:
- Confirm that the water shut off valve below the meter is fully open.
- Check your door/mailbox for posted notices regarding waterline work in the area.
- Check with your lease manager if they are working on the water system.
- Check the KID Website for outage notices or phone 403-591-7774
Will I be charged for the water that is used during a water leak?
If the water passes through the meter, the registered water user will be charged for it.
How do I know if my heat tape isn’t working and then what do I do?
Please familiarize yourself with the manufacturer's specifications and recommendations for your heat tape. If you do not know how to check/diagnose/troubleshoot potential heat tape issues you should contact a reputable plumber who can assist you.
Who fixes a water leak below the water meter?
If the leak is between the property line and the inlet of the water meter, it is the responsibility of the registered water user to contact the leaseholder who holds the valid lease to occupy the crown land upon which the residence has been placed. The leaseholder must notify their Lease Manager and the KID of an upcoming repair so that the KID can properly shut the water service off during the repair.
Who fixes the water leak above the water meter?
It is the responsibility of the registered water user to repair any leaks above the outlet of the water meter.
Who fixes a broken water meter?
The KID will repair/replace defective water meters as required. In the event that the meter has suffered damage due to freezing, neglect, vandalism, tampering or other such purposes, the KID will replace the meter and invoice all charges to the registered water user.
How do I contact the KID?
Please contact us here or call 403-591-7774 during regular business hours of 8:15am to 12:00pm and 1:00pm until 4:30pm, Monday through Friday.
Water and Sewer Rates
On December 12, 2023, Council approved the following 2024 rates ($0.20 cent reduction per cubic metre from 2023), effective January 1, 2024:
Metered Water (2024):
Fixed (base) rate of $11.72 per month; plus $0.39/m³
Wastewater (2024):
Fixed (base) rate of $11.72 per month; plus $0.49/m³
Note: Flat Rate service charge per load $50.00 plus $1.25/m³ (1000 litres) allowed only at metered hydrant at the Kananaskis Emergency Services Centre.
To gain access to this service contact the KID office.
